Return Policy

At Brands by Luigi, we are committed to providing premium designer products and a high-quality shopping experience. If you are not completely satisfied with your purchase, please review our return policy below.

Returns & Exchanges

You may return your order within 7 days of delivery, provided that:

The item is unused and unworn
The item is in original condition
All original tags and packaging are included

Returns that do not meet these conditions will not be accepted.

Non-Returnable Items

The following items cannot be returned:

Worn or used items
Items without original tags or packaging
Items damaged by the customer
Hygiene-sensitive items (if applicable)

Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 48 hours of delivery at info@brandsbyluigi.com and include:

Your order number
Clear photos of the item
A brief description of the issue

If the issue is confirmed, Brands by Luigi will provide a suitable solution, such as a replacement or refund.

Incorrect Orders

If you receive the wrong item due to an error on our part, we will send a replacement at no additional cost.

Please notify us within 7 days of delivery at info@brandsbyluigi.com.

Refunds

Once your return is received and inspected:

Approved refunds will be processed within 14 days
Refunds will be issued using the original payment method

Return Shipping

Return shipping costs are the responsibility of the customer
We recommend using a tracked shipping method, as we are not responsible for lost returns

Size & Fit

Please review product details and sizing carefully before purchasing. We do not accept returns based on incorrect size selection if the product has been worn.