Terms and Conditions

Terms & Conditions

1. Introduction

Welcome to Brands by Luigi. By accessing our website and purchasing our products, you agree to be bound by these Terms & Conditions. Please read them carefully before using our services.

2. Definitions

Consumer: A natural person who is not acting in the exercise of a profession or business and enters into a distance contract with the entrepreneur.

Cooling-off Period: The period during which the consumer may exercise their right of withdrawal.

Day: Calendar day.

Durable Medium: Any means that enables information to be stored in a way that allows future consultation and unaltered reproduction.

3. Applicability

These Terms & Conditions apply to every offer made by Brands by Luigi and to every distance contract concluded between Brands by Luigi and the consumer.

4. The Offer

If an offer has a limited validity period or is subject to conditions, this will be clearly stated.
The offer includes a clear and accurate description of the products offered, allowing the consumer to properly assess the product.

5. The Contract

The contract is concluded at the moment the consumer accepts the offer and meets the stated conditions.
If acceptance occurs electronically, Brands by Luigi will confirm receipt electronically without delay.

6. Right of Withdrawal

Due to the nature of our products (premium designer fashion), the right of withdrawal may be limited in certain cases.

Products can only be returned if:

They are unused and unworn
Returned in original packaging
Returned within 14 days of delivery

Items that show signs of wear or damage caused by the consumer will not be accepted.

7. Obligations of the Consumer

The consumer is responsible for:

Providing accurate order and delivery details
Reviewing the order confirmation carefully
Providing a correct delivery address and valid contact details

Brands by Luigi is not responsible for errors provided by the consumer.

8. Damaged or Defective Products

If a product arrives damaged or defective:

The consumer must notify Brands by Luigi within 7 days of delivery
Contact must be made via info@brandsbyluigi.com
The consumer must provide the order number, clear photos, and a description of the issue

9. Obligations of Brands by Luigi in Case of Defects

If a defect or error is confirmed, we will:

Provide a replacement at no additional cost, or
Issue a full refund within 14 days

Refunds will be made using the original payment method, unless otherwise agreed.

10. Exclusion of the Right of Withdrawal

The right of withdrawal may be excluded if:

The product is worn or used
The product is damaged by the consumer
The product cannot be returned in its original condition

11. Prices

Prices will not be increased during the validity period of an offer, except for VAT changes.
All prices include VAT unless stated otherwise.
Shipping costs are clearly displayed before checkout.

12. Compliance and Warranty

Brands by Luigi guarantees that all products:

Conform to the contract and offer description
Meet reasonable standards of quality and authenticity
Comply with applicable laws at the time of contract conclusion

13. Delivery and Execution

Orders are handled with due care.
Delivery takes place at the address provided by the consumer.
Estimated delivery times are shown at checkout.
In case of delays, the consumer will be informed promptly.

14. Payment

Payment is due immediately upon checkout unless otherwise agreed.
The consumer must report payment inaccuracies without delay.
Payments are processed securely through approved payment providers.

15. Complaints Procedure

Complaints must be submitted clearly and completely to info@brandsbyluigi.com
Complaints will be answered within 14 days.
If more time is required, the consumer will receive an update.

16. Intellectual Property

All branding, content, and materials on the website remain the property of Brands by Luigi.
Products sold are sourced designer items. Brands by Luigi is not affiliated with or endorsed by the original designer brands.